Conversational AI Market Value By Conversational Interface (Interactive Voice Routing (IVR), Chatbots, Intelligent Virtual Assistants (IVA)), By Offering (Solution, Services), By Technology (ML and Deep Learning, NLP, ASR, Other), By Industry Verticals (Retail & eCommerce, Banking, Financial Services and Insurance (BFSI), Healthcare & Life Sciences, Media & Entertainment, Travel & Hospitality, IT & ITES, Automobile & Transportation, Telecom, Other), By Region (North America, Europe, Asia Pacific, Latin America, Middle East & Africa), Industry Analysis, Share & Forecast, 2023 - 2032

  • ID: 337 |  
  • Published date: April, 2023  |  
  • Report Format: PDF

Recent update: Our research team is keeping a close eye on the potential impact of COVID-19 and other global crises on various industries worldwide, allowing us to stay ahead of the competition.

Market Statistics:

Conversational AI Market size worth exceeded USD 9.4 Billion in 2022 and is slated to showcase a CAGR of over 17.9% from 2023 to 2032. By the end of the forecast period, the market is expected to reach a valuation of around USD 48.1 Billion.

Conversational AI is an exciting field of artificial intelligence that focuses on creating machines that can engage in human-like conversations with people. By using natural language processing, machine learning, and other AI technologies, conversational AI systems can understand and respond to human language in a way that feels natural and intuitive. Conversational AI has numerous applications in both consumer and business settings. 

For example, chatbots and virtual assistants powered by conversational AI can be used to provide customer service, automate sales and marketing, and improve user experiences in a variety of industries. Additionally, conversational AI can be used to create personalized learning experiences, enhance healthcare interactions, and improve accessibility for people with disabilities.

Report Coverage


Base Year


Market Size in 2022

USD 9.4 Billion

Forecast Period

2023 to 2032

CAGR (2023 to 2032)


Forecast Year Value, 2032

USD 48.1 Billion

Historical Data for

2019 to 2022

Segment Covered

Conversational Interface, Offering, Technology, Industry Verticals

Companies Covered

•           Amazon Web Services, Inc.

•           Artificial Solutions Holding ASH AB

•           Oracle Corporation

•           Baidu, Inc.

•           OpenAI

•           Conversica Inc.

•           Google LLC

•           Haptik

•           Microsoft Corporation

•           IBM Corporation

•           SAP ERP


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Conversational AI market is poised for rapid growth in the coming years due to several factors. One of the key growth factors is the increasing demand for personalized and seamless customer experiences. Conversational AI systems are able to provide highly personalized interactions with customers by using machine learning algorithms to understand their needs and preferences. Another growth factor is the widespread adoption of messaging platforms and chat interfaces. Consumers are increasingly comfortable with communicating through chat interfaces, and conversational AI technology can be integrated with these platforms to provide convenient and efficient interactions.

The rise of virtual assistants and chatbots is also driving the growth of the Conversational AI market. These AI-powered systems can automate tasks, reduce costs, and improve customer engagement for businesses in a variety of industries.

However, high complexity and cost associated with implementing Conversational AI solutions is projected to hinder the growth of the market over the forecast period. Another factor that may restrain the market growth of the conversational AI is the limited accuracy and reliability of current AI technologies.

By Offering Synopsys:

In 2022, the solutions segment had the highest revenue share of more than 65% in the global conversational AI market. Companies' large-scale implementation of in-house conversational AI technologies accounts for the largest share. Managed services and professional services are expected to grow rapidly during the forecast period. The services are critical to the operation of conversational AI solutions. Human interactions are frequently complex due to the diversity and richness of human languages. Customers from various demographic groups express the same intent/sentiment in different ways. As a result, chatbots must be trained to understand the common intent.

Regional Overview:

The Conversational AI market is growing rapidly across the globe, with North America leading in terms of revenue share. This is primarily due to the high adoption of advanced technologies and the presence of leading Conversational AI vendors in the region. In Asia Pacific, the conversational AI industry is being driven by the growing use of messaging platforms and chat interfaces, as well as the rise of voice assistants. Countries like China, India, Japan, and South Korea are major markets for Conversational AI, with a significant portion of the population already using voice assistants and chatbots in their daily lives.

Key Development:

  • In February 2023, OpenAI unveiled a conversational AI called ChatGPT has the ability to engage in conversations with individuals, respond to subsequent questions, and rectify any incorrect assumptions. This AI service is currently available as a pilot subscription offering, and as of February 10th, 2023, OpenAI has made ChatGPT Plus available to consumers worldwide, beyond the borders of the United States.
  • In February 2023, Google has introduced Bard, a new Conversational AI service for testers. Bard's goal is to combine human knowledge's breadth with the power, wit, and inventiveness of Google's massive language models. It uses data from the internet to provide unique, high-quality answers. Initially, the company will make it available using LaMDA's lightweight variant. 

Top companies include in the global conversational AI market:

  • Amazon Web Services, Inc. 
  • Artificial Solutions Holding ASH AB
  • Oracle Corporation
  • Baidu, Inc. 
  • OpenAI
  • Conversica Inc.
  • Google LLC
  • Haptik
  • Microsoft Corporation 
  • IBM Corporation 

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In-depth analysis of conversational AI market along with industry coverage and forecasting for the following segments:

Market Value, By Conversational Interface

  • Interactive Voice Routing (IVR)
  • Chatbots 
  • Intelligent Virtual Assistants (IVA)

Market Value, By Offering

  • Solution
  • Services

Market Value, By Technology

  • ML and Deep Learning
  • NLP
  • ASR
  • Other

Market Value, By Industry Verticals

  • Retail & eCommerce
  • Banking, Financial Services and Insurance (BFSI)
  • Healthcare & Life Sciences
  • Media & Entertainment
  • Travel & Hospitality
  • IT & ITES
  • Automobile & Transportation
  • Telecom
  • Other

Market Value, By Region

  • North America
  • Europe
  • Asia Pacific
  • Middle East and Africa
  • Latin America

Frequently Asked Questions (FAQ):

Publisher: Market Value Insights


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